Terms and Conditions

First order must meet carriage paid (£350.00) then minimum order is £200.00 net.

All prices are subject to VAT at current rates where applicable.

All prices are subject to alteration at any time.

Carriage is free on all orders over £350.00 for UK mainland, otherwise carriage is £12.95. Except Northern Ireland & Islands, where carriage is £20.00 for the first box and £15.00 for every additional box, a box holds approx 20 kilos (approx 15 single sheepskins) and is a 48-hour service.

Once an order has been received/accepted, payment must reach us within 7 working days.
We accept the following methods of payment - Debit Card, Credit Card, cheque or
Bacs.

We deliver directly to you at your regular place of business. We do not deliver to Exhibition Centres or Venues

Short delivery of goods or goods damaged in transit must be notified to Hanlin by telephone or by email within 3 days of delivery. Upon delivery to you, if it is plain to see the parcel is damaged please state and sign 'parcel received damaged' with the carrier.

If upon delivery goods appear to be faulty you must inform Hanlin within 7 days of receipt of the goods and if upon return are found to be defective to the satisfaction of Hanlin, a credit will be issued.

Please note we do not replace faulty items.

Faulty goods must be returned in order for a credit to be raised and the item/s returned must have been purchased from us within the last 12 months. Please use the cheapest method of carriage to return the item/s, it is not necessary to insure the goods or request a signature. Reindeer hides will only be credited if they have our 'Care Label' and our Product Code on the back of the hide and the date stamp has not been exceeded by more than 12 months. Please note the amount we credit towards the carriage cost to return Reindeer Hides is limited to £7.00.

Other contingencies: In the event of any strike, trade dispute, fire, tempest, breakdown, accident, riot, crime, civil disturbance, war, force majeure, or other occurrence or cause beyond the control of Hanlin, any or all contracts or deliveries may be suspended and Hanlin reserves the right to complete the contract or delivery at the termination of such cause or occurrence.