Why
can't I order on line?
Our website is trade only and for viewing and information purposes.
To order, download and print our 'order form'
fax it, or contact us
via telephone on: 01564 702 116, or email: alan@hanlin.co.uk |
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Is
VAT included?
See Terms
& Conditions. |
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How
much is delivery?
See Terms
& Conditions. |
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Are
their extra charges?
See Terms
& Conditions. |
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Do
you supply samples?
Contact sales department for information. |
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How
accurate are the colours?
We are constantly reviewing and improving colours and they are as
accurate
as possible but there are too many variables for us to be able
guarantee the
rugs will arrive exactly the same colour as depicted on your screen. If
in doubt
give us a ring and where possible we will try to describe the colours
for you,
or a colour swatch can be sent for your reference. |
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Do
you have any information on the care and maintenance of your
Natural Rugs ? Yes,
click here for Sheepskins,
or
here for Goatskins. |
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Do
you supply outside UK ?
Yes, please ask for a quote for international carriage! |
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How long will the delivery be?
For a majority of our products, stock is available directly from our
warehouse
and can be despatched within 24 hours, if the order is placed before
noon goods
will be despatched same day.
Normally delivery is 24 hours for mainland UK
and 48 -36 for Northern Ireland & Channel Islands.
For seasonal products.
(i.e. Hats and Gloves) early orders are advised to avoid disappointment.
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What
time can I speak to somebody?
Our office is open 9am-5pm Monday - Friday. If you wish to talk to
someone
outside these hours please send us an email or fax and we will arrange
to ring you at a mutually convenient time. |
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What
is the best way to contact you?
Telephone calls are always preferable wherever possible but you can
also contact us by email or fax. See our contact page for full details. |
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Do
you have a showroom?
We have a showroom on site, viewing strictly by appointment only. |
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How
do I open an account?
See Terms
& Conditions. |
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Is
a brochure available?
A brochure is available for our 'natural rugs' only and a price list is
available
for all our full product range - obviously, all products and prices are
available
from our website for registered accounts. |
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Returns
Policy.
See Terms
& Conditions. |
